Our shipping deadline is 2pm EST on Monday through Thursday, and 1:00 pm on Friday. Our offices are closed on Saturday and Sunday, all orders placed after 1pm on Friday will be shipped the following week. We ship UPS or FedEx Ground, and Priority Mail for small items - costs based on size and weight and will be added to your order upon shipping. If you require Overnight or 2nd Day - please notify us in the comments box on your order. *ADDITIONAL EXPEDITED SHIPPING & HANDLING CHARGES WILL BE SENT VIA PAYPAL INVOICE AND MUST BE PAID PRIOR TO ORDER SHIPMENT.
If there is a delay shipping any items in your order, you will be notified via e-mail. You will also receive an email with your tracking number (as applicable) once it has shipped.
Secure Transactions - This Site incorporates appropriate safeguards using industry standard technology to heighten the security, accuracy and privacy of any personal information we have collected and we have put in place reasonable precautions to protect information from loss and misuse. Our security and privacy policies are periodically reviewed and enhanced as required.
Payment - Preferred method of payment is PayPal. For in-store and phone orders, we accept VISA and MasterCard. Cashiers checks and money orders are accepted for prepaid orders and for COD shipments. FedEx and UPS charges a fee for COD shipments and we add that amount to the invoice. Cash discounts may be available for larger orders. Cash is always welcome in store and at-track deliveries.
Shipping Damage - We make every attempt to package and/or repackage to prevent any damage. However, once the product(s) leaves our facility, we are not responsible for any damages due to shipping and/or handling. All items sent by FedEx and/or UPS are sent insured for the full value. In the event of damage you will need to file a claim with FedEx (or other shipping company). It is recommended that you take pictures of the damage area and all packaging. You should not throw away any packaging and/or use the item until the claim is resolved. PWP Racing Supply will assist you with filing claim, however once again, we will not be responsible for an damage and are unable to provide any free repair parts or reimbursement for parts or labor.
Shipping Time - Most parts are shipped within 48 hours. Be advised Spring and Summer is our busiest time. Some parts (esp. racing) may take 1 to 2 weeks. We will notify you via e-mail of any unusual delay. Most orders are shipped via FedEx Ground. If you require expedited shipping, please contact us. Orders over 150 lbs and some shipments between 70 and 150 lbs require shipping via common carrier to assure the most careful handling of your purchase. We will notify you of these situations, advise you of the freight, and receive your approval prior to shipping via common carrier.
Returns - Parts may be returned for exchange or refund provided they are in resalable condition and still in original packaging. No refunds on any part that has been used or installed. Special Order items are generally not returnable. Shipping is not refundable and all refunds are subject to a 20% restocking fee unless the reason for the refund or return is our fault. Call for a return authorization number before shipping anything back. We must authorize all returns. Merchandise returned without authorization will be refused or returned. Shipping charges for the returned merchandise are the responsibility of the customer. Returned merchandise is subject to inspection. All returned items and the packaging must be undamaged. Upon inspection, if the product has been used or damaged, we will return the merchandise, freight COD, without issuing credit.
BECAUSE OF THE MANY MANUFACTURERS PRICE IRREGULARITIES AND FORCES BEYOND OUR CONTROL, OUR PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Race Parts Disclaimer - Waiver of any warranty - All race parts and engines are sold "AS IS" and with all faults. There is NO WARRANTY EITHER EXPRESSED OR IMPLIED. PWP Racing will not be liable for any loss, damage or injury arising from the use of these products. RACING IS A DANGEROUS ACTIVITY. The user shall determine the suitability and safety of the product for its intended use and the user assumes all responsibility and risk in connection therewith.